Delivery & Returns

EMS (Express Mail Service - Japan Post) Shipping: 

Takaokaya ships all orders via EMS. We have determined that EMS is the most economical solution for our customers. Your shipping options and cost will be outlined at checkout. 

We Ship Worldwide: 

We ship to counties allover the world. To find out more if we ship to your country, please check out the EMS website linked below.

EMS International Mail (Countries and Areas)
EMS's List of Covid Shipping Ban (Countries and Areas)

For countries who are experiencing the shipping ban under EMS, we will be able to ship your order via DHL instead! Requests your shipping fee quotation today through our contact form! 

Shiki Futon Shipping Process:

Taking into consideration the popularity of our Shiki Futon Mattress our team have been looking for more economical shipping options while maintaining its integrity when it arrives in its new home. There are also cases due to the EMS shipping ban DHl will be the only option available.

We have decided to utilize both EMS and DHL Logistic company's services interchangeably, depending on which option offers the best rating for our customers. 

Some Shiki Futon Mattress that will be shipped via DHL, your Shiki Futon will be subjected to a light vacuum packing to ensure a more reasonable fee. To read more click here


The Shipping Process:

  1. Shipping costs will be calculated in accordance with the total weight of your order at checkout. 
  2. You will receive a confirmation email with the order detail.
  3. The package maybe tracked when the order has been shipped out from our headquarter. 

Customs & Duties:

When ordering goods from Takaokaya for international deliveries you may be subject to import duties and/or taxes, Takaokaya is not responsible for any charges that are incurred from customs/duties whatsoever.

Any additional charges for customs clearance are considered outside of our control and Takaokaya cannot predict the value of what these charges may be.

For further information on custom and excise policies in your country, please contact your local customs office.

How long will it take? 

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

Other Shipping Methods?

Takaokaya will also be shipping orders via other carriers (UPS, DHL, FedEx)* on a special request basis. Please email us at intl@takaoka-kyoto.jp to arrange for specialized shipping.

*Using other shipping method options might cause the shipping rate and time of delivery to vary depending on the other carriers rules and regulations. 

Cancellation, Refunds & Returns: 

Due to the fact that all of our products are all under the handmade made-to-order system, we normally do not accept any form of cancellations, refunds or returns for the products that has been purchased. 

Unless under special and with prior written communication which must occur under 24-48 hours after purchasing the product. Returns and Exchanges cannot be accepted except in the case of a wrong shipment. Once purchased, no product may be returned because of the purchaser's personal preferences.

We kindly ask that all valid returns must be in unused condition with attached tags and packaging. Takaoka Futon Co., Ltd. will not accept any returned merchandise without prior written communication.

In case of returns and exchanges due to the wrong shipment, a communication between customer and Takaoka Futon Co., Ltd. should be held to discuss a solution. If any matters of liability arise, the matter will be dealt with and settled between Takaoka Futon Co., Ltd. and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussions.

Can't find your country?

If your country is under the Express Mail Service (EMS) shipping ban, it will not be available during checkout! Contact us for alternative shipping method and fee!