We ship to a lot of different countries around the world. For the full list please click here.

At the moment, our default shipping provider EMS (Express Mail Service) is implementing a shipping ban on some countries. To see shipping ban list, click here.

To see alternative shipping method via DHL, click here.

The shipping provider that we use most is the EMS (Express Mail Service) who is under the Japan Post. 

However, if you would like to request us to use any other shipping provider, we might be able to do so. 

At the moment, our default shipping provider EMS (Express Mail Service) is implementing a shipping ban on some countries. To see shipping ban list, click here.

To see alternative shipping method via DHL, click here.

All Takaokaya products are made in a very specific way in order to provide the desired shape and quality that we are looking for. 

All our fillings are put in and carefully layered by hand. When shipping them, they have to be handled with care in order to preserve the shape and integrity of the product, 

When our products are shipped, you can be sure that they are not squished, crushed, flattened, or vacuum packed in anyway, because that would destroy the shape of our product. As our president would say, we ship our product along with the Japanese air that`s inside them. 

Often times our shipping are more costly due to this reason. We have to send the product as is, without being able to compact the product in any way. 

To see our craftsman in action, click here.

With EMS (Express Mail Service) the shipping duration usually depends on the location, however generally it takes about 2 weeks or 14 business days for the production and another 10-14 business days for the product to be shipped off. 

Our shipping provider (EMS) normally provides us with a tracking number once the item is shipped off. You will receive an email with the tracking number as soon as we receive them. 

When ordering goods from Takaokaya for international deliveries you may be subject to import duties and/or taxes. Takaokaya is not responsible for any charges that are incurred from customs/duties whatsoever.

Any additional charges for customs clearance are considered outside of our control and at this moment Takaokaya cannot predict the value of what these charges may be.

For further information on custom and excise policies in your country, please contact your local customs office.

As a customer that resides in Japan you will be subjected to a 10% product and shipping tax during check out. 

The calculation during checkout will be as follows:

The Shipping fee will already include the charged 10% shipping tax. While 'Product Taxes' fee entails only the 10% of the purchased product. 

There will be no additional Taxes, Customs, and Duties if the product is shipped domestically (inside Japan).  

The Total Cost that was charged in our online store only consists of the 'shipping cost' and 'product price', it does not include any Tax, Customs, and Duties. 

As mentioned in the 'Delivery and Returns' page under 'Customs and Duties' , you might be subjected to an extra Tax, Customs, and Duties charges onsite, depending on your country, once the product arrives. 

We have no way of predicting the charges beforehand, because each country have their own rules and regulation related to this matter. 

Also because the product will be shipped overseas, you will not be subjected to Japanese domestic tax. 

Due to the fact that all of our products are all under the made-to-order system, we normally do not accept any form of cancellations, refunds or returns for the products that has been purchased. 

We normally do not accept cancellation, unless under special and with prior written communication which must occur under 24-48 hours after purchasing the product. Returns and Exchanges cannot be accepted except in the case of a wrong shipment. Once purchased, no product may be returned because of the purchaser's personal preferences.

We kindly ask that all valid returns must be in unused condition with attached tags and packaging. Takaoka Futon Co., Ltd. will not accept any returned merchandise without prior written communication.

In case of returns and exchanges due to the wrong shipment, a communication between customer and Takaoka Futon Co., Ltd. should be held to discuss a solution. If any matters of liability arise, the matter will be dealt with and settled between Takaoka Futon Co., Ltd. and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussions.

If you would like to change something about an order that was made, you may do so by consulting with our team via email, maximum 1-2 days after the initial order. 

If the making process of your order has already begun: we will not be able to apply any changes, even if the request came during the 1-2 days timeframe.

If you received an item that seems to not match with your initial order (e.g: you ordered a blue Ojami cushion and received a purple Zabuton cushion) , please contact our team via email with an attached picture of the faulty product that you have received. There will be further discussion  with our team. 

If you feel like you have received a defective product(s)*, please contact our team via email with an attached picture of the damaged product(s) that you may have received, and we will pursue further discussion.

*Products that have an obvious sign of damaged that was not inflicted by the receiver, or caused by the shipping process, and can be proven that the damaged was made by our team at the Takaokaya headquarter.

We accept Credit Card (Visa,  Master Card, American Express), Paypal, Apple Pay, Google Pay, and Shop Pay

For further and more specific information on this topic, please refer to our Products Maintenance page. 

If you have more questions in regards to this topic, please contact us on the 'Let's Get In Touch' feature down below.

Yes, because our products are all made-to-order you will be able to customize a lot of things, including the size. 

If you would like to order a  customize please contact our team at Takaokaya via email to discuss further.

Because all of our products are made-to-order, the making process does not change even if the products are not customized.