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Terms and Conditions

General information

Any access or use of Takaoka Futon Co., Ltd. or signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at Takaoka Futon Co., Ltd. to notify us of the nature of the query. 

Payments and Charges
We accept major credit cards (Visa, MasterCard and American Express) as payment, or payment through several Internet payment processing companies. **Please note: Registration might be required**.

Takaokaya reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before your order is dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by shipping companies' calculation system.

Order Processing
Takaoka Futon Co., Ltd. will process your online order within 1 - 2 working days upon receiving payment in full. All Takaoka Futon Co., Ltd. items are made-to-order. 

The following table is an estimate on the amount of time required to handcraft the products, silk-screen print Hanakomon on the products and for water-proofing treatment.

Days Required To Complete
1. Handcrafting of Products  14 - 21 working days
2. Water-proof Treatment  Additional 7 working days
3. Hanakomon Silk Screen Printing  Additional 7 working days

Example: Ojami with water-proof treatment and Hanokomon printing = 14 days + 7 days + 7 days = 28 working days

Orders will also be accepted via email for all merchandise. When an order is placed on, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order will be accepted when the funds have been received. Afterwhich we will proceed with the production process and after once finished, the product(s) will be dispatched to you and an email notification with tracking number will be sent to you.

In some cases when items of heavy weight or irregular size are ordered or during special circumstances, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.After the customers package is passed on to the shipping provider, the responsibility over the package becomes the responsibility of the shipping provider. Takaokaya is not responsible and cannot be held accountable for any shipping mistakes made by the shipping provider. It is your responsibility as the customer to contact and deal with the shipping company.

Goods ordered from Takaokaya for international deliveries (outside of Japan), may be subject to customs and import duties, taxes, and/or fees charged by the authorities of the country of delivery. 

By ordering from Takaokaya, you acknowledge that you are responsible for paying any customs duties and taxes incurred, as well as for the import clearance of the products shipped outside of Japan.

For further information on custom and excise policies in your country, please contact your local customs office. Takaokaya has no control over the amount that will be charged by your local authorities.

Takaokaya’s most used shipping provider is EMS, however, under customers’ requests or/and under special circumstances, alternative shipping providers may be used. Your shipping options and cost will be outlined at the time of checkout, except under special circumstances in which case there is a possible additional fee required. Upon dispatch, you will receive shipping information e-mail from Takaokaya, you may track your order via tracking number and the shipping providers’ website that has been provided. 

Any other questions about your order may be directed to

Cancellation, Returns and Exchanges, Refunds
We do not accept cancellation, unless under special circumstances and with prior written communication within 24-48 hours after purchasing the product. We do not accept Returns and Exchanges, and/or Refunds except in the event of a wrong shipment. Once purchased, no product may be returned and exchanged, or refunded because of the purchaser's change of mind due to personal preferences.

We kindly ask that all valid returns to be in unused condition with tags attached and in packaging. Takaoka Futon Co., Ltd. will not accept any returned merchandise without prior written communication.

In case of returns and exchanges, and refunds due to the wrong shipment, there should be communication between customer and Takaoka Futon Co., Ltd. to discuss a solution. If any matter of liability arises, the matter will be dealt with and settled between Takaoka Futon Co., Ltd. and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussion.

Lost or Damaged Items
You understand and agree that Takaoka Futon Co., Ltd. shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Takaoka Futon Co., Ltd. will provide you with the tracking number and contact information for the shipping company as needed.

Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

If you have questions regarding these terms and conditions, please contact us anytime at

All content on the site is the sole property of Takaoka Futon Co., Ltd. and their respective owners. International copyright and intellectual property laws protect all images, graphics, and copy displayed on You may not copy, transfer, reproduce, retransmit, or modify any portion of this site without the express written permission of Takaoka Futon Co., Ltd..

This site and all items and contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You agree to defend, indemnify and hold Takaoka Futon Co., Ltd. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

**This terms and conditions shall be governed by, and construed in accordance with, the laws of Japan, without giving effect to any conflict of law principles. Matters which are not stipulated in this terms and conditions and matters that raise doubts will personally be resolved and decided in good faith by Takaoka Futon Co., Ltd. and customer(s) so that no judicial dispute will arise.