About Shipping to the United States

Dear Customer,

We usually use three shipping providers for the United States: EMS (by Japan Post), UPS, and DHL. Depending on the item, we select the provider that offers the most reasonable shipping cost.

However, due to changes in U.S. customs regulations implemented in August, Japan Post has temporarily suspended EMS shipments to the United States. Consequently, most products cannot currently be shipped to the United States.

If you are interested in purchasing our products and would like to know the shipping cost with currently available providers, please feel free to contact us at intl@takaoka-kyoto.jp. We can provide a quotation for you.

Some products are still available for purchase, such as the Shiki Futon Mattress, Shiki Futon Mattress and Cover Set, and Kyoto Basic Sleep Set. For these items, you may still select EMS as the shipping provider. Please note that production for these orders will proceed once the suspension is lifted.

If you need the products urgently, we recommend selecting UPS or DHL as the shipping provider.

Due to our system, it is not currently possible to hide EMS and UPS options, even if they are temporarily unavailable.

We sincerely apologize for the inconvenience and thank you for your understanding. If you have any questions regarding shipping, please do not hesitate to contact us at intl@takaoka-kyoto.jp.

Warm regards from Kyoto,
Takaokaya