Shipping Info

We ship worldwide!

Takaokaya ships all orders via EMS. We have determined that EMS is the most economical solution for our customers. Your shipping options and cost will be outlined at the time of checkout. Shipping costs will be calculated in accordance with the total weight of your order. You may track your order via the EMS website after your order has shipped. Upon shipping you will receive a confirmation email with the details of your order.

When ordering goods from Takaokaya for international deliveries you may be subject to import duties and/or taxes, Takaokaya is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Takaokaya cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

Takaokaya will also be shipping orders via other carriers (UPS, DHL, FedEx) on a special request basis. Please email us at intl@takaoka-kyoto.jp to arrange for specialized shipping.