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Terms and Conditions

General information

Any access or use of Takaoka Futon Co., Ltd. or www.takaokaya-kyoto.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at Takaoka Futon Co., Ltd. to notify us of the nature of the query. 

Payments and Charges
We accept major credit cards (Visa, MasterCard and American Express) as payment, or payment through several Internet payment processing companies. **Please note: Registration might be required**. Takaokaya reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by shipping companies' calculation system.

Order Processing
Takaoka Futon Co., Ltd. will process your online order within 24-48 hours of receiving your request on business days. All Takaoka Futon Co., Ltd. items are made-to-order. It takes about 2 - 3 weeks to make your orders. Items will be shipped off as soon as the production process is completed. 

Orders will also be accepted via email for all merchandise. When an order is placed on www.takaokaya-kyoto.com, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order will be accepted when the funds have been received. Afterwards we will proceed with the production process and after it is finished, the product(s) will be dispatched to you. In some cases when items of heavy weight or irregular size are ordered or during special circumstances, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.After the customers package is passed on to the shipping provider, the responsibility over the package becomes the responsibility of the shipping provider. Takaokaya is not responsible and cannot be held accountable for any shipping mistakes done by the shipping provider. It is your responsibility as the customer to contact and deal with the shipping company.

When ordering goods from Takaokaya for international deliveries you may be subject to import duties and/or taxes, Takaokaya is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Takaokaya cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office. 

Takaokaya’s most used shipping provider is EMS, however, under customers’ requests or/and under special circumstances, alternative shipping providers may be used. Your shipping options and cost will be outlined at the time of checkout, except under special circumstances in which case there is a possible additional fee required. Upon dispatch, you will receive shipping information e-mail from Takaokaya, you may track your order via tracking number and the shipping providers’ website that has been provided. 

Any other questions about your order may be directed to intl@takaoka-kyoto.jp

Cancellation, Returns and Exchanges
We normally do not accept cancellation, unless under special and with prior written communication which must occur under 24-48 hours after purchasing the product. Returns and Exchanges cannot be accepted except in the case of a wrong shipment. Once purchased, no product may be returned because of the purchaser's personal preferences.

We kindly ask that all valid returns must be in unused condition with attached tags and packaging. Takaoka Futon Co., Ltd. will not accept any returned merchandise without prior written communication.

In case of returns and exchanges due to the wrong shipment, a communication between customer and Takaoka Futon Co., Ltd. should be held to discuss a solution. If any matters of liability arise, the matter will be dealt with and settled between Takaoka Futon Co., Ltd. and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussions.

Lost or Damaged Items
You understand and agree that Takaoka Futon Co., Ltd. shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Takaoka Futon Co., Ltd. will provide you with the tracking number and contact information for the shipping company as needed.

Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

If you have questions regarding these terms and conditions, please contact us anytime at intl@takaoka-kyoto.jp

Copyright
All content on the site www.takaokaya-kyoto.com is the sole property of Takaoka Futon Co., Ltd. and their respective owners. International copyright and intellectual property laws protect all images, graphics, and copy displayed on www.takaokaya-kyoto.com. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Takaoka Futon Co., Ltd..

Disclaimer
This site and all items and contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

Indemnification
You agree to defend, indemnify and hold Takaoka Futon Co., Ltd. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.


**This terms and conditions shall be governed by, and construed in accordance with, the laws of Japan, without giving effect to any conflict of law principles. Matters which are not stipulated in this terms and conditions and matters that raise doubts will personally be resolved and decided in good faith by Takaoka Futon Co., Ltd. and customer(s) so that no judicial dispute will arise.